Faq
♡General Info♡
🌟 I don't see many items in the shop! When do you restock?
Sales are every saturday or sunday at 6pm est!
Previews will be posted at least a day(or sometimes a few hours) before a sale on my Instagram! Make sure to give it a follow! :D
🌟 Can you remake or make more of an item?
If you would like me to remake an item, let me know via a DM! I will can likely make it again for a future sale if I have the supplies. 😁
Requests are always appreciated!
♡Customs Info♡
Unfortunately I'm not accepting any customs at the moment. If I do end up opening customs I'll make an announcement on Instagram! Thank you so much for understanding!<3
🌟 Can you remake ______ for me?
Unfortunately custom remakes are also closed but I CAN take requests for what items you want me to bring back again in future sales!<3 I’m most likely to remake popular items!
♡Shipping♡
Domestic First Class $5 or Priority Mail $10(INSURED)
Canada $15-$16 depending on weight of item(s)
International $19-$21 depending on weight of item(s)
Prices may go up depending on the weight of your package/ how many items you order.
🌟 Do you combine shipping?
Yes! If you order several items separately, I will combine them all and refund the extra shipping!
♡Returns & Refunds ♡
*All sales are final, no returns or refunds on handmade items.*
🌟 Help! My item arrived broken!
Please send me a dm or email! I do free repairs!💕
*SweetPlanetCharms is not responsible for any lost or stolen packages. Priority mail packages are insured up to $50 thru USPS, First class is uninsured.*
♡ Extra Note ♡
All items are handmade with love by me 💕 I spend a lot of time to make sure each and every one meets my personal standards! Minor flaws are to be expected. Please handle with care!
Not recommended for children to play with!
Keep out of extreme heat- resin can get a little soft in the extreme heat!!
Due to the nature of epoxy resin, some charms may "yellow" or lose their color over time, to avoid this please leave out of direct sunlight or heat! (epoxy resin is UV sensitive!)
Please do not drop! Liquid shakers will leak! D:
Thank you!!💕